Quality Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THIS SITE

1. Introduction

Teens in AI is committed to providing high-quality, safe and effective programmes and learning experiences for young people, educators and partners. This policy sets out how we maintain and improve that quality across our online and in-person activities.

We aim to:

• Design and deliver programmes that are accurate, age-appropriate and genuinely useful to the people taking part.
• Identify and manage risks before they become problems.
• Listen to feedback and act on it.

2. Scope

This policy applies to all Teens in AI programmes, including the Global AI Techathon, AI4Good Incubator, AI Adventures and Teens in Action, or any other bespoke programme delivered online, in person or in hybrid formats.

It covers:

• Programme design and delivery
• Safeguarding and risk management
• Responsible use of AI
• Data protection
• Staff, contractor and partner selection
• Complaints and incidents
• Continuous improvement

3. Principles

3.1 Quality is everyone’s responsibility, not just leadership’s.
3.2 Programmes and materials must be accurate, age-appropriate, inclusive and relevant to their intended audience.
3.3 Human oversight applies to programme content and delivery at every stage.
3.4 We treat feedback, complaints and incidents as opportunities to improve, not just problems to close.

4. How We Maintain Quality

To meet these principles, we commit to:

• Designing programmes and learning materials that are accurate, age-appropriate, inclusive, accessible and relevant to their intended audience.
• Applying appropriate review and human oversight to programme content and delivery.
• Identifying, assessing and managing risks associated with our programmes and activities.
• Maintaining robust safeguarding and data protection standards.
• Selecting and managing staff, contractors, partners and service providers appropriately for the work they undertake.
• Gathering and responding to feedback from participants, educators, partners and other stakeholders.
• Recording and reviewing complaints, incidents and other issues to identify lessons and improvements.
• Regularly reviewing our programmes, policies and processes to support continuous improvement.

5. Feedback and Complaints

Participants, educators, parents, partners and other stakeholders can raise feedback or concerns at any time. Formal complaints are handled under our 🔗Complaints Procedure, which sets out how to raise a concern and what to expect in response.

6. Safeguarding Concerns

Any quality issue that raises a safeguarding concern is referred immediately to the Designated Safeguarding Officer and managed under our 🔗Safeguarding Policy.

7. Roles and Responsibilities

7.1 Overall accountability for quality rests with the CEO.
7.2 Day-to-day quality assurance is coordinated by the Safeguarding Team.
7.3 All staff and volunteers are expected to raise quality concerns as they arise, rather than waiting for a formal review.

8. Monitoring and Review

8.1 Feedback, complaints and incidents are logged and reviewed to identify trends.
8.2 This policy is reviewed at least annually, or following a significant change to our activities or requirements.

9. Related Policies

This policy operates alongside our 🔗Complaints Procedure, 🔗Risk Assessment Policy, 🔗Safeguarding Policy,🔗 Child Protection Policy, 🔗Code of Conduct, 🔗Online Safety and Social Media Policy, 🔗Acceptable Use of Generative AI Tools Policy.

Updated: September 2026