Non-Conformance and Corrective Action Procedure

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1. Introduction

Teens in AI is committed to identifying, addressing and learning from any issue where our activities, programmes, services or processes do not meet our expected standards, legal obligations or agreed requirements.

This procedure explains what counts as a non-conformance, how it will be handled, and how we use it to improve.

2. Scope

This procedure applies to any non-conformance arising from our programmes, services or processes, including:

• Programme delivery issues
• Safeguarding concerns
• Data protection issues
• Complaints
• Policy breaches
• Supplier or partner issues
• Failure to follow an agreed process

3. Procedure

Where a non-conformance is identified, we will:

1. Record the issue and any immediate action taken.
2. Assess the impact and risk, including whether escalation is required.
3. Investigate the cause where appropriate.
4. Agree and implement corrective action to resolve the issue and reduce the likelihood of recurrence.
5. Assign responsibility and timescales for completing any required actions.
6. Review the outcome to confirm that the corrective action has been effective.
7. Retain appropriate records and use lessons identified to improve relevant policies, processes or programme delivery.

4. Escalation

Serious matters will be escalated to the appropriate member of the leadership team and managed in accordance with the relevant policy, including our 🔗Complaints Procedure, 🔗Safeguarding Policy, 🔗Risk Assessment Policy, 🔗Privacy Policy and 🔗Responsible AI Statement.

5. Monitoring and Learning

5.1 Non-conformances and corrective actions will be logged and monitored.
5.2 An annual summary will be reviewed by the leadership team to identify trends and improvements.

Updated: September 2026